Customer Service Representative

Position Overview:
As a Customer Service Representative, you will serve as the first point of contact for clients and customers, ensuring their needs are met with professionalism and efficiency. Your role will involve addressing inquiries, resolving issues, and maintaining positive relationships to uphold the high standards of service Pack Promotions is known for.

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Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person promptly and professionally.

• Address and resolve customer concerns or escalate issues to the appropriate team member when necessary.

• Maintain accurate records of customer interactions and transactions in the company database.

• Collaborate with internal teams to ensure timely and effective solutions to customer requests.

• Provide detailed product and service information to customers as needed.

• Assist in gathering feedback to improve customer satisfaction and overall service.

• Support the execution of customer-focused initiatives and programs.

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Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or a related field.

• Strong communication and interpersonal skills.

• Ability to multitask and remain organized in a fast-paced environment.

• Proficiency in Microsoft Office and familiarity with CRM systems is a plus.

• A proactive attitude and problem-solving mindset.

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What We Offer:

• A supportive and collaborative work environment.

• Opportunities for growth and career development.

• The chance to contribute to exciting projects with top brands.